Cancellation Policy

Cancellations

In case you hadn’t noticed, the weather in the UK can be a little errr, unpredictable. Due to the nature of the activity paddle sports are susceptible to a number of environmental conditions, and to protect the interests of our small business we run a strict cancellation policy. 

Retreats and weekend long trips

Customer cancellations

  • More than 30 days notice: We will provide you with a credit voucher valid for 12 months, or reschedule you on to a different session. If neither are suitable then we will issue your card a full refund, minus a 10% administration fee.

  • 30 days notice or less: You will not be entitled to a refund. However we will do our best to fill the space, if, and only if we manage to fill it then we will refund you, minus a 10% administration fee.

All cancellations must be provided in writing by the person who originally made the booking with Paddle Up. 

Paddle Up cancellations

  • If we have to completely cancel the trip/retreat, you will be entitled to a refund minus the 10% administration fee.

  • If there is a non refundable deposit for the accommodation, this will also be deducted from your refund. 

Paddle UK (British Canoeing) Awards & Courses, Day Trips, and Private Group Events 

Customer cancellations

  • More than 7 days notice: We will provide you with a credit voucher valid for 12 months, or reschedule you on to a different session. If neither are suitable then we will issue your card a full refund, minus a 10% administration fee. 

  • 7 days notice or less: You will not be entitled to a refund. However we will do our best to fill the space, if, and only if we manage to fill it then we will refund you, minus a 10% administration fee. 

All cancellations must be provided in writing by the person who originally made the booking with Paddle Up. 

Paddle Up cancellations

  • Please refer to ‘Rescheduling and cancellations by Paddle Up’ below

Private coaching, Yoga & Wellness, Socials, and Equipment Hire 

  • Full refund if the booking is cancelled at at least 48h prior to the activity start time, minus a 10% administration fee. 

  • Any cancellations made in less than 48h prior to the activity start time will not be entitled to a refund 

All cancellations must be provided in writing by the person who originally made the booking with Paddle Up. 

Paddle Up cancellations

  • Please refer to ‘Rescheduling and cancellations by Paddle Up’ below

Wraysbury SUP experience

Customer cancellations

  • More than 7 days notice: We will reschedule you on to a different session. If that’s not suitable, then we will issue your card a full refund, minus a 10% administration fee.

  • 7 days notice or less: You will not be entitled to a refund.

All cancellations must be provided in writing by the person who originally made the booking with Paddle Up: info@paddleup.co.uk

Paddle Up cancellations

  • If we have to completely cancel the trip you will be entitled to a refund minus the 10% administration fee.

  • A cancellation could occur due to dangerous weather conditions, more information below.

Rescheduling and cancellations by Paddle Up

We always do our very best to stick to our itinerary, however sometimes we have to make alterations depending on weather conditions, which may mean changes to the planned activities, or changes to the meeting location (within a reasonable distance) in order to provide you with a safer paddling experience. No refunds will be offered for changes to the itinerary or location. If weather conditions on the day aren't as you hoped (e.g rain, cloudy sky), but the activity is still taking place you will not be eligible for a refund. 

Your safety is our priority, therefore we may have to rearrange sessions if wind is a constant speed > 15 mph if lightning is forecasted, or if the river becomes unsafe to paddle on. The river can flood and currents can sometimes become too strong due to consistent rain.  

If Paddle Up deem the conditions to be unsafe to paddle in, and no alternative arrangements can be made, then Paddle Up reserves the right to reschedule to a different day, or provide you with a voucher valid for 12 months*. We do not issue card refunds, we can only reschedule or refund in the form of a voucher valid for 12 months*.

We do not issue card refunds. We reschedule or refund in the form of a voucher valid for 12 months*

Paddle Up follows advice from the Environment Agency and other local waterways organisations, and will not operate during a river/flood warning. We will let you know if the weather affects your booking ASAP. Did you know you can check River Thames conditions yourself here. 

Please carefully read through our T&Cs before booking. 

*Please note that although vouchers are valid for 12 months, Paddle Up Ltd is a seasonal operation and to avoid disappointment we recommend that you use your voucher as soon as you can. 

Thank you for reading,

India & Joshua